Islington Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Islington Removals provides removal, packing, transportation, and related services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions:
Customer means the person or organisation requesting and using our services.
We, us, our means Islington Removals.
Services means any removal, packing, unpacking, loading, unloading, storage, clearance, or related work we agree to carry out.
Agreement means the contract between you and us, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
2.1 We provide residential and commercial removal and related services within London and surrounding areas, and to or from other locations within the United Kingdom, subject to prior agreement.
2.2 The exact services, locations, dates, and times will be set out in our written quotation and any subsequent written confirmation.
2.3 We reserve the right to use our own vehicles, staff, and authorised subcontractors to perform the services.
3. Quotations and Pricing
3.1 Any quotation we issue is based on the information you provide and is valid for the period stated on the quotation, or if no period is stated, for 30 days from the date of issue.
3.2 Quotations are typically provided on a fixed price basis or hourly rate basis. The basis of charging will be clearly stated in the quotation.
3.3 A quotation may be revised or additional charges may apply if:
a. The work differs from or exceeds what was originally described or agreed.
b. Access to the property is restricted, requires additional labour, or involves unusual difficulties such as long carries, stairs, absence of lifts, or vehicle access restrictions.
c. Items are significantly more or less in quantity than originally described.
d. Work is required outside the agreed dates or times, or we are delayed due to circumstances beyond our reasonable control.
e. Additional services are requested, such as packing, dismantling, reassembly, storage, or disposal.
3.4 Unless otherwise stated, quotations exclude customs duties, parking fines or fees, toll charges, local authority permits, and charges imposed by third parties.
4. Booking Process
4.1 A booking is made when you accept our quotation in writing and we confirm acceptance of your booking.
4.2 We may request a deposit or full payment in advance as a condition of accepting the booking. Where applicable, the required amount and due date will be specified in the quotation or confirmation.
4.3 Until we have received any required deposit or advance payment, and issued confirmation, your booking is not guaranteed and we may offer the date and time to other customers.
4.4 You are responsible for ensuring that all details provided to us, including addresses, access information, item lists, and dates, are accurate and complete.
5. Customer Responsibilities
5.1 You must:
a. Ensure that we have suitable access to both the collection and delivery addresses, including arrangements for parking and, where necessary, any permits or permissions required by local authorities or property managers.
b. Ensure that all items to be moved are ready for transport unless we have agreed to provide packing or preparation services.
c. Properly secure or remove any fixtures, fittings, or appliances you wish us to move, and arrange for disconnection of gas, water, or electrical services where required.
d. Clearly label any items that require special handling, are fragile, or are to be kept separate.
e. Be present or represented at collection and delivery to provide access, instructions, and to sign relevant documentation.
5.2 You must not request us to move or store any prohibited, illegal, unsafe, or unsuitable items, including but not limited to:
a. Explosives, flammable substances, or other dangerous goods.
b. Cash, securities, jewellery, or other high-value items unless we have agreed in writing.
c. Animals, plants requiring special conditions, or perishable goods.
d. Waste, hazardous materials, or items requiring specialist disposal.
6. Payments and Charges
6.1 Payment terms will be set out in our quotation or confirmation. Unless otherwise stated, payment is due in full no later than on the day of the move, prior to completion of unloading.
6.2 We accept the payment methods notified to you in advance. You are responsible for any bank charges or transaction fees incurred in making the payment.
6.3 Where services are charged on an hourly basis, the minimum charge and the charging increments will be stated in advance. Time is typically calculated from departure from our base or previous job until completion of the job, including any waiting time beyond our reasonable control.
6.4 If any payment is not made when due, we may:
a. Suspend or refuse to carry out further services.
b. Charge interest at the statutory rate applicable to late payments under UK law.
c. Retain goods in our possession until all outstanding sums are paid in full.
6.5 You are liable for all additional charges that reasonably arise from the provision of the services, including parking charges, congestion or clean air zone charges, tolls, and any penalties resulting from inaccurate or incomplete information provided by you.
7. Cancellations and Amendments
7.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible in writing.
7.2 We reserve the right to apply the following cancellation or postponement charges, calculated as a percentage of the quoted price:
a. More than 7 days before the agreed start date: no charge.
b. Between 3 and 7 days before the agreed start date: up to 50 percent.
c. Less than 3 days before the agreed start date, or on the day of the move: up to 100 percent.
7.3 If you reduce the scope of work or change dates or times at short notice, we may treat this as a partial cancellation and apply appropriate charges.
7.4 We may cancel or postpone the services by giving you as much notice as reasonably practicable if:
a. You fail to make any required payment when due.
b. You have provided inaccurate or incomplete information which materially affects our ability to carry out the services.
c. We are unable to carry out the services for reasons beyond our reasonable control, such as extreme weather, accidents, road closures, or industrial action.
7.5 If we cancel due to reasons within our control and you have already paid sums for services not provided, we will refund those sums. This will be your sole remedy for such cancellation.
8. Access, Parking, and Delays
8.1 You are responsible for ensuring that suitable parking is available for our vehicles at both collection and delivery points, and for arranging any necessary permits or exemptions.
8.2 You will be responsible for any parking fines or penalties incurred as a result of inadequate arrangements, incorrect instructions, or restrictions that you did not notify to us in advance.
8.3 If we are delayed or prevented from carrying out the services due to access issues, absence of keys, lack of parking, or late arrival of you or your representatives, waiting time may be charged at our standard hourly rates.
9. Packing and Customer-Prepared Items
9.1 If we have agreed to provide packing services, we will use reasonable care in packing your items using suitable materials and methods.
9.2 If you choose to pack items yourself, you are responsible for the adequacy and suitability of all packing, wrapping, and containers. We are not liable for damage caused by defective or inadequate packing by you or third parties.
9.3 We may decline to transport items that are not properly packed or that we reasonably consider unsafe for handling or transport.
10. Waste, Disposal, and Environmental Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove items for disposal where this has been specifically agreed as part of the services.
10.2 Where we agree to remove items for disposal or recycling, you warrant that you have the right to dispose of those items and that they do not contain hazardous substances requiring specialist treatment.
10.3 We reserve the right to refuse to remove or dispose of items that we reasonably believe are hazardous, illegal to transport or dispose of, or require specialist handling or permits.
10.4 Any additional charges imposed by waste facilities, recycling centres, or local authorities in relation to the disposal of your items may be passed on to you.
11. Our Liability
11.1 We will exercise reasonable care and skill in providing the services. Our liability is subject to the exclusions and limitations set out in this clause.
11.2 We are not liable for loss or damage arising from:
a. Your failure to adequately pack, secure, or protect items where you have undertaken your own packing.
b. Inherent defects, weaknesses, or pre-existing damage in items, including wear and tear.
c. Atmospheric or climatic conditions such as damp, mould, rust, or temperature changes.
d. Normal handling marks, minor scratches, or cosmetic damage that does not affect the function of the item.
e. Loss of data or records on computers, electronic devices, or storage media.
f. Handling of items excluded under these terms or moved against our advice.
11.3 We will not be liable for any loss of profits, loss of business, loss of use, or any indirect or consequential loss or damage.
11.4 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to any specific limits or insurance arrangements notified to you in writing.
11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded under applicable law.
12. Claims and Complaints
12.1 You must inspect your goods as soon as reasonably possible after delivery.
12.2 Any visible loss or damage must be notified to us in writing as soon as possible and in any event within 7 days of delivery. For non-visible loss or damage, you must notify us in writing within 14 days of delivery.
12.3 Your notice should include a description of the alleged loss or damage and, where possible, supporting evidence such as photographs.
12.4 We will investigate any claim or complaint reasonably and promptly and may request further information or evidence from you.
13. Insurance
13.1 We maintain insurance appropriate for a removal services provider. Details of cover, including any applicable limits, exclusions, or conditions, are available on request.
13.2 You are responsible for arranging any additional insurance cover you require for your goods or for consequential losses that are not covered by our standard arrangements.
14. Storage Services
14.1 Where we provide storage, the specific terms, including charges, access rights, and notice periods, will be confirmed in writing.
14.2 Storage charges must be paid in accordance with the agreed payment schedule. We may exercise a lien over stored goods and refuse release until all outstanding sums are paid.
14.3 While we will take reasonable care of stored goods, they remain at your risk except to the extent covered by our insurance and subject to the limitations set out in these Terms and Conditions.
15. Force Majeure
15.1 We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, fire, flood, accident, road closures, traffic incidents, acts of terrorism, industrial disputes, or compliance with law or governmental order.
15.2 Where a force majeure event occurs, we will use reasonable efforts to resume services as soon as reasonably practicable.
16. Data Protection and Privacy
16.1 We will handle personal information in accordance with applicable UK data protection laws.
16.2 We will only use your personal information for the purpose of providing our services, administering your booking, and complying with legal obligations, unless you consent to other uses.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 No variation of these Terms and Conditions will be effective unless agreed in writing by us.
18.3 No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
18.4 These Terms and Conditions, together with any quotation or written confirmation we issue, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or representations.
